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Suzuki Named Top Automotive Brand In UKCSI For Seventh Time

Suzuki has been named as the number 1 Automotive brand by the Institute of Customer Service for the SEVENTH time. Now that’s Good Different.


The biannual Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) was published recently and placed Suzuki is in first position for customer satisfaction in the Automotive sector and in 22nd position overall across all measured sectors from 259 organisations.


This is the seventh time since Janaury 2019 that Suzuki has topped the list for Automotive brands, coming in with a score of 82.3, the industry sector average score was 79.4 points measured across 26 brands. Suzuki is also five places ahead of the next Automotive brand from the full list of companies measured.


The index asks customers questions relating to various aspects of customer satisfaction including Experience, Ethos, Emotional Connection (Trust) and Ethics. It also marks the ration of customers that would likely recommend a brand to others. While the Automotive sector average is 30.1, Suzuki scored an impressive 30.6.


At West London Suzuki, everything we do is with our customers thoroughly in mind. We are proud to be a part of Suzuki’s wider success and create memorable experiences for our customers at every stage of their journey with us. Here’s to the next 6 months.

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